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Project Support
For the project-based clients kindly open a ticket using our CRM with login credentails.
Support Ticket
For those who has an issue while using our SaaS tools kindly raise support ticket here.
Send ticket
Live Chat
For general inquiries use live chat support or if you need faster response of your issues.

Easily find solutions and answers.

Explore the knowledge base of most asked questions at KBG, you will definitely find useful answers on the below articles.

Saas Tools

To get started, create an account on our platform by following the on-screen prompts.

Once logged in, you can access the dashboard and begin exploring the features. We recommend starting with our user guide and tutorials to familiarize yourself with the key functions.

For any help, our support team is available to assist.

Our tools help you manage projects efficiently by allowing you to assign tasks, set deadlines, and track progress in real time.

You can collaborate with your team, generate reports, and integrate with other tools you already use. If you need help setting things up, check out our tutorials or contact support.

If you need help, you can submit a support request through our platform, by email, or via chat. Make sure to provide as much detail as possible.

Our team will respond promptly, and urgent issues can be escalated for quicker resolution.

You can manage your billing details directly from your account dashboard.

Here, you can update payment information, view past invoices, or change your subscription plan.

If you wish to cancel or have any issues with billing, contact our support team.

We take security seriously, employing industry-standard encryption and secure login protocols like two-factor authentication.

You can help keep your account secure by using strong passwords and enabling additional security settings.

If you encounter any suspicious activity, notify our support team immediate

Resources

We offer a suite of SaaS tools designed to help businesses streamline their operations, boost productivity, and improve collaboration. Here’s a breakdown of the key tools we provide:

1. ERP with POS and Accounting

Our ERP system integrates POS and accounting, offering a complete solution for managing sales, inventory, and financials in one platform. Whether you run a retail store or a service business, you can track sales, manage stock, generate invoices, and run detailed financial reports.

Key Features:

  • Real-time POS transactions and inventory management.
  • Accounting features including invoicing, expense tracking, and financial reports.
  • Integrations with other tools like CRM and Marketing Automation.

2. CRM

Our CRM tool helps you manage leads, contacts, and customer relationships effectively. With features like sales tracking, pipeline management, and customer segmentation, you can optimize your sales process and provide better customer service.

Key Features:

  • Lead management and sales pipeline tracking.
  • Automated follow-ups and reminders.
  • Customer segmentation and detailed reports.

3. WhatsApp Marketing Tool

With our WhatsApp Marketing Tool, you can reach your customers directly on their phones. Whether you’re sending promotional messages or customer service updates, this tool makes it easy to manage and automate your WhatsApp communications.

Key Features:

  • Bulk messaging with personalization options.
  • Automated responses for customer inquiries.
  • Detailed analytics to track campaign performance

4. Email Marketing Tool

Our Email Marketing Tool lets you create, send, and track email campaigns. With powerful automation and analytics features, you can send personalized emails at scale and monitor open rates, click-throughs, and conversions.

Key Features:

  • Drag-and-drop email editor for creating beautiful campaigns.
  • Automation workflows to engage leads and customers.
  • Performance tracking and detailed reporting.

5. Task Board

Keep your projects organized and on track with our Project Management tool. It allows you to assign tasks, set deadlines, and collaborate with your team in real-time, ensuring nothing falls through the cracks.

Key Features:

  • Task assignment and deadline tracking.
  • Team collaboration with shared workspaces.
  • Project reporting and progress tracking

6. Helpdesk with Ticketing and Live Chat

Our Support Desk tool ensures that customer inquiries are handled efficiently. With a ticketing system and live chat functionality, you can manage support requests and provide real-time assistance to your clients.

Key Features:

  • Ticket management system for organizing customer inquiries.
  • Live chat feature for immediate support.
  • Analytics and reporting to track response times and satisfaction

Our Help Center is your one-stop solution for getting help with all our tools, from ERP to Marketing.

You’ll find step-by-step guides, FAQs, and troubleshooting articles. Whether you’re new to our platform or need advanced assistance, the Help Center is available 24/7.

Access:
You can access the Help Center of different tools that you are using for your business from our menu by going on resources tab.

Link:
Check out all the help center of SaaS tools at www.kbgfuzion/helpcenter

If you run into any bugs or issues, let us know via our Bug Report system. Please include details about the issue, screenshots, and the steps leading to the problem. This helps our team quickly resolve the issue.

How to Report Bugs:

  • Go to the "Feature Request" portal of the SaaS
  • Add the new post with the "Bug Fixes" tag
  • Fill out the form with relevant details (e.g., what happened, what you were trying to do, any error messages).
  • Submit, and our team will follow up on the issue.

Urgent Issues:
For urgent bugs that disrupt your workflow, please flag the report as "High Priority."

Link:
Submit the bug report at www.kbgfuzion/bugreport

Stay updated with our Changelog, where we provide information on new features, updates, and bug fixes.

We regularly roll out enhancements for our ERP, CRM, Marketing tools, and more. Here, you’ll find detailed release notes for each update.

Recent Updates Include:

  • New features and functionality.
  • Bug fixes and performance improvements.
  • Security updates.

Stay Updated:
You can subscribe to our Changelog to receive notifications about new releases directly to your email.

Link:
Check out our product changelog at www.kbgfuzion/changelog

Curious about what’s coming next?

Our Roadmap gives you insight into the upcoming features and tools we are working on.

From new CRM features to additional marketing automation options, we are constantly evolving based on customer feedback.

What to Expect:

  • Planned features and enhancements.
  • Expected release dates.
  • Opportunities for beta testing new tools.

Submit Ideas:
If you have suggestions or ideas for new features, you can submit them directly through our Roadmap page. We value your feedback and often incorporate customer ideas into our development process.

Link:
Check out our product roadmap at www.kbgfuzion/roadmap

 

Services

You can request development services by submitting a request through our website.

You can sign-up here to have a project estimate, and Realtime workflow.

After the request is received, our team will reach out to discuss your project, provide an estimate, and plan the timeline.

We offer a range of development services, including web and app development, custom software, and API integrations.

Our marketing consultants are here to help you improve your online presence and grow your business.

We specialize in digital marketing, SEO, PPC, and social media strategy. Schedule a consultation, and we'll create a tailored marketing plan to meet your business needs.

To get the most out of our design services, it's important to provide clear details about your brand and vision.

Our team offers logo design, web design, UI/UX services, and more. Once you submit your request, we will collaborate closely with you to ensure the final design aligns with your goals.

We offer expert consulting services in IT strategy, system optimization, and infrastructure setup.

To book a consultation, contact our team through our website.

We’ll assess your needs and provide tailored recommendations to help you achieve your goals.