We offer a suite of SaaS tools designed to help businesses streamline their operations, boost productivity, and improve collaboration. Here’s a breakdown of the key tools we provide:

1. ERP with POS and Accounting

Our ERP system integrates POS and accounting, offering a complete solution for managing sales, inventory, and financials in one platform. Whether you run a retail store or a service business, you can track sales, manage stock, generate invoices, and run detailed financial reports.

Key Features:

• Real-time POS transactions and inventory management.
• Accounting features including invoicing, expense tracking, and financial reports.
• Integrations with other tools like CRM and Marketing Automation.

2. CRM

Our CRM tool helps you manage leads, contacts, and customer relationships effectively. With features like sales tracking, pipeline management, and customer segmentation, you can optimize your sales process and provide better customer service.

Key Features:

• Lead management and sales pipeline tracking.
• Automated follow-ups and reminders.
• Customer segmentation and detailed reports.

3. WhatsApp Marketing Tool

With our WhatsApp Marketing Tool, you can reach your customers directly on their phones. Whether you’re sending promotional messages or customer service updates, this tool makes it easy to manage and automate your WhatsApp communications.

Key Features:

• Bulk messaging with personalization options.
• Automated responses for customer inquiries.
• Detailed analytics to track campaign performance

4. Email Marketing Tool

Our Email Marketing Tool lets you create, send, and track email campaigns. With powerful automation and analytics features, you can send personalized emails at scale and monitor open rates, click-throughs, and conversions.

Key Features:

• Drag-and-drop email editor for creating beautiful campaigns.
• Automation workflows to engage leads and customers.
• Performance tracking and detailed reporting.

5. Task Board

Keep your projects organized and on track with our Project Management tool. It allows you to assign tasks, set deadlines, and collaborate with your team in real-time, ensuring nothing falls through the cracks.

Key Features:

• Task assignment and deadline tracking.
• Team collaboration with shared workspaces.
• Project reporting and progress tracking

6. Helpdesk with Ticketing and Live Chat

Our Support Desk tool ensures that customer inquiries are handled efficiently. With a ticketing system and live chat functionality, you can manage support requests and provide real-time assistance to your clients.

Key Features:

• Ticket management system for organizing customer inquiries.
• Live chat feature for immediate support.
• Analytics and reporting to track response times and satisfaction

Our Help Center is your one-stop solution for getting help with all our tools, from ERP to Marketing.

You’ll find step-by-step guides, FAQs, and troubleshooting articles. Whether you’re new to our platform or need advanced assistance, the Help Center is available 24/7.

Access:
You can access the Help Center of different tools that you are using for your business from our menu by going on resources tab.

Link:
Check out all the help center of SaaS tools at www.kbgfuzion/helpcenter

If you run into any bugs or issues, let us know via our Bug Report system. Please include details about the issue, screenshots, and the steps leading to the problem. This helps our team quickly resolve the issue.

How to Report Bugs:

• Go to the "Feature Request" portal of the SaaS
• Add the new post with the "Bug Fixes" tag
• Fill out the form with relevant details (e.g., what happened, what you were trying to do, any error messages).
• Submit, and our team will follow up on the issue.

Urgent Issues:
For urgent bugs that disrupt your workflow, please flag the report as "High Priority."

Link:
Submit the bug report at www.kbgfuzion/bugreport

Stay updated with our Changelog, where we provide information on new features, updates, and bug fixes.

We regularly roll out enhancements for our ERP, CRM, Marketing tools, and more. Here, you’ll find detailed release notes for each update.

Recent Updates Include:

• New features and functionality.
• Bug fixes and performance improvements.
• Security updates.

Stay Updated:
You can subscribe to our Changelog to receive notifications about new releases directly to your email.

Link:
Check out our product changelog at www.kbgfuzion/changelog

Curious about what’s coming next?

Our Roadmap gives you insight into the upcoming features and tools we are working on.

From new CRM features to additional marketing automation options, we are constantly evolving based on customer feedback.

What to Expect:

• Planned features and enhancements.
• Expected release dates.
• Opportunities for beta testing new tools.

Submit Ideas:
If you have suggestions or ideas for new features, you can submit them directly through our Roadmap page. We value your feedback and often incorporate customer ideas into our development process.

Link:
Check out our product roadmap at www.kbgfuzion/roadmap